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Frequently asked questions

 

Where would I put TheRollerCane when commuting?

Storage, loading and unloading: TheRollerCane loads and unloads from your car as easily as a quad cane. You can easily put it in your backseat or trunk. 

How much does TheRollerCane weigh?

Weighing only five pounds, 

Where can someone go if they want to hear from other customers?

Please refer to our “Testimonials Page”.

Size comparison vs. a walker?

TheRollerCane is approximately 1/3 of the weight of a rolling walker and 1/5 of the size. You can take TheRollerCane conveniently, anywhere. 

Benefits vs. a Walker or Cane?

  • With TheRollerCane you always have a free hand, unlike using a rolling walker. 
  • Whether needing a hand to open a door or carrying a shopping basket, a free hand with TheRollerCane is very useful.
  • Maneuvering in tight places like a restaurant or your house, 
  • TheRollerCane is quite nimble and sturdy.
  • Loading and unloading from your car
  • Storage at home
  • If you’ve ever been frustrated, when using a cane, of it falling over while stopping to wash your hands, pumping gas, loading groceries into the car, etc., and having to pick it up in a public restroom, a parking lot or at a gas station, TheRollerCane eliminates that frustration. 
  • Life for the mobility impaired is tough enough without dealing with having to pick up a cane off of the ground. TheRollerCane stands like a quadcane.

What feature helps with confidence the most?

With TheRollerCane you are always connected to the ground. This promotes stability and confidence in making larger and more consistent steps which increases your pace.

Am I ready?

There are people that must use a rolling walker for maximum stability, we understand that. TheRollercane is for many others that have graduated from the rolling walker or are uncomfortable with a cane, and operates smoother than a quadcane.

What should a customer know before they switch to this product?

Make sure that you’re ready to graduate from your walker/rolling walker before using TheRollerCane. TheRollerCane is a preferred replacement for a cane or quadcane.

What can someone expect when they start using this product frequently? 

If you’ve been using a cane or quadcane, we think that you’ll be pleased with the glide and smoothness of TheRollerCane. No longer having to think about executing a step with the timing of the placement of your cane will feel liberating. 

What are the different issues that get solved with this product and how does the product help each of them? 

One major benefit that you will experience is the flow and improved cadence of your steps. As mentioned earlier, the process of picking up and placing your basic cane or quadcane based on your steps is eliminated. TheRollerCane remains in a stable position next to you, rolling along with you.

Who is this product designed to help? 

The Roller Cane has already helped people through physical therapy for a variety of injuries as they attempt to recover and there are uses for many individuals affected by neurological and orthopedic issues or anyone who has trouble with their current mobility device. We’ve seen cases where walkers/rolling walkers have been awkward when trying to get into doors or navigating through a restaurant or small places. The size and maneuverability of 

TheRollerCane works well in small spaces while offering stability.

Note: We understand that some people are in need of maximum stability for mobility, which is found by using a walker.

Who does the customer interact with along the way?

Through our website you can purchase and find many answers to your questions. If you need further assistance, you can reach out to our customer service at 1-800-xxx-xxxx and they will be able to answer questions and assist with purchasing, returns, replacement parts and general questions..

What is it like to switch from a cane or walker to this product? 

If you’re making advancements in stability and considering graduating from a walker/rolling walker and going to a cane or quadcane, TheRollerCane could be the answer. With the stability of a quad cane or regular cane but eliminates the need to pick up and place the cane with every other step. Many find this to cause an irregular cadence, vs. the steady gait promoted by TheRollerCane.

When is a good time to try this product?

For orthopedic patients, this might be of use for you shortly after knee or hip surgery or whenever you would consider using a regular cane or quad cane.

For neurological patients, (stroke or head injuries) it might take a bit longer, depending on the degree of your injury. While TheRollerCane is very stable, a walker will be typically needed for a longer period. In either case, once you’re ready to graduate from a walker / rolling walker, TheRollerCane should be your next mobility device.

When does the product arrive if I order it?

Allow 7-10 business days for shipping to your preferred address, and earlier for preferred delivery methods, (UPS, FDX).

Where is the product made?

TheRollerCane is made in Sparta, Tennessee 

Where is your company based?

The company is Based in Sparta, TN with an office in Franklin, TN. We also have a testing and development shop in Smithville, TN. 

Where can you use this product and where can you not use this product?

TheRollerCane comes standard with 3 inch rubber wheels. This size wheel works best indoors on level surfaces but maneuvers well on asphalt and concrete. It is quite controllable on slight slopes.

Please avoid using it on large gravel, uneven turf and stairs. 

We are in the process of testing larger sized wheels for uneven turf.

Do you have a braking system?

One thing that the Physical Therapist haven’t had an issue with but those considering buying TheRollerCane for a spouse or family member, is a braking system. TheRollerCane doesn’t roll out away from you but, we are developing a braking system as an option for those who request it.

Any other options for TheRollerCane?

We are testing larger wheels for “off road” use, for those wanting to go to a child’s soccer game and needing to cover grass and rougher surfaces. We are also testing a hand braking system and a parking brake system for parking on a slope.

Neil Schilling, the quality control and design manager and Daniel Bratcher, our engineer, are working on a wheel system that will decrease manufacturing time.

How does someone go about getting this product? 

Please visit our website, therollercane.com

How much does TheRollerCane cost?

$90 for the original NextStep by TheRollerCane.com 

How do we address issues with shipping or damaged products?

Please call customer service at 1-800-xxx-xxxx or email us at therollercane.com